How do you deal with an upset customer/client? In this podcast, Ryan and Kota cover the importance of reframing an unhappy customer from a negative experience into an OPPORTUNITY to go above and beyond for them, and turn them into a raving fan. They also go over:
- What to do when your employees make mistakes (they will).
-The importance of creating content for your online presence.
- The power of good, clear, communication. - Understanding clients expectations so you can deliver exactly what they expect.
- Educating & empowering your clients.
“Mapping It Out: The Roadmap of Entrepreneurship” podcast was created to highlight the entrepreneurship journey of what it means to run a legit company. Follow along as we talk about topics from “how to start a company” all the way to “the mistakes we have made”