Amazon Account Suspension (CJ Rosenbaum 1 of 3)

Amazon Account Suspension (CJ Rosenbaum 1 of 3)

Today’s show is something that I feel is long overdue. I am always getting legal questions when it comes to selling on Amazon. We have with us CJ Rosenbaum, the founder of Amazon Sellers Lawyer, to help answer some questions about Amazon account suspension.

CJ has been representing entrepreneurs ever since he graduated from law school. He got started with Amazon sellers after client started investigating buying an Amazon based business. After the client managed to buy the business, he immediately had issues with Amazon account suspension and ASINs getting knocked off. He came to CJ because when he tried to find someone for legal help and the only people in the industry were non-lawyer consultant types that didn’t know much about being a seller. CJ has always enjoyed the challenge of working with entrepreneurs.

When he looked into, he found that there were really no lawyers involved. So he jumped in with both feet. He went from doing nothing but trying cases in court, to solely focusing on Amazon entrepreneurs. He has grown to four lawyers and six staff in New York. If you use Amazon Sellers Lawyer to handle your Amazon account suspension issue, you’ll know that whoever works on your case is a college educated paralegal. They are opening offices in London and Dublin and are looking to open an office in Mumbai. They have an office open in Shenzhen, China, with plans to expand into Guangzhou and Dongguan.
Amazon Account Suspension
The number fear of any Amazon seller is an Amazon account suspension. Not picking a bad product. Not shipping issues. It’s getting that email that Amazon has suspended your account, they’re holding your money and charging you storage fees.

Account suspension can be divided into two categories: non-intellectual property and intellectual property suspension.

Non-intellectual property suspension is from late shipments, bad feedback, etc, and are not really legal issues. The other half is solely intellectual property. This is another brand complaining about you as a seller and doing a sweep of their listings claiming your violating intellectual property laws. About 95%-98% of the IP, intellectual property, claims, in the US, are entirely baseless. They are bogus complaints meant to thwart competition.

These are coming from major brands like Wal-Mart, Samsung, Major League Baseball and other companies from around the world. CJ and his team stand up to these companies. Almost every time, these brands withdraw their complaints. Amazon Sellers Lawyer don’t charge outrageous fees for this service. If you hire a lawyer to defend you in court, it can quickly cost you tens of thousands of dollars. CJ is looking to get you back to selling without charging you an arm and a leg to do so.
Amazon Account Suspension from Non-IP Complaints
These are not really legal issues, it has more to do with Amazon’s internal regulation. They come from customer complaints about late shipments, bad feedback, and the like.

The first step is to write a plan of action if you find that your account has been suspended because of a non-IP complaint. A plan of action is a practice in persuasive writing. You’re trying to persuade the person at Amazon to reinstate your selling privileges, rather than asking for more information or saying no. As lawyers, CJ and his team are trained to identify issues and write persuasively.

Writing a Plan of Action

There are three parts to a plan of action.

Part 1 The root cause.

This doesn’t mean admitting to doing something wrong that you didn’t do. You don’t have to admit to wrongdoing if you didn’t actually do something wrong. The root cause can usually be something that you can do better to avoid a customer getting a product that they feel is not authentic. You need to look into your account and figure out what cause the customer or Amazon to have an issue with your account.

Part 2 The immediate corrective action that you took.

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