Customer Experience Insights
Host Scott Nagel interviews leaders and influencers as they provide candid insights into Customer Experience - one podcast at a time. genesysconsultant.podbean.com
🎧 Podcast episodes
Listen to 42 episodes
26
minutes
·
1 year ago
Episode 38 - Shifting from Business Centric to Customer and Employee Centric
21
minutes
·
1 year ago
Episode 33 - The State of Customer Experience and How It’s Shifted Since 2017
27
minutes
·
1 year ago
Episode 30 - Retail CX: Transform Customer Calls through Visual Self-Service
17
minutes
·
1 year ago
Episode 29 - Composable CX - Driving Sustainable Differentiation in the Enterprise
17
minutes
·
1 year ago
Episode 27 - The Correlation Between Human Values and High-Performing Agents
14
minutes
·
1 year ago
Episode 25 - How AI Powered Support Improves Customer Engagement and Agent Productivity
18
minutes
·
1 year ago
Episode 24- Why Customers Demand Flexibility and Control in a Pricing Model
19
minutes
·
1 year ago
Episode 23 - How to Build Trust and Loyalty with Today's Disconnected Consumers
17
minutes
·
1 year ago
Episode 21 - How Design Thinking Puts the "Voice of the Customer" into Action
885
minutes
·
1 year ago
Episode 20 - Shifting from Go-to-Market to Go-to-Customer - Genesys' new Ascend Partner Program
20
minutes
·
2 years ago
Episode 19 - Reduce TCO by Integrating Accounts Receivable Management into your Contact Center
15
minutes
·
2 years ago
Episode 16 - How Gamification is a game changer for agent performance and job satisfaction
19
minutes
·
2 years ago
Episode 15 - Experience as a Service - What it is and why it matters to customers
19
minutes
·
2 years ago
Episode 13 - Vonage APIs + Genesys Cloud = Extending SIP Coverage, Audio and AI Capabilities
12
minutes
·
2 years ago
Episode 8 - Predictive Engagement – Stop Missing Critical Customer Moments and Outcomes
13
minutes
·
2 years ago
Episode 7 - Beyond the Bots Hype Cycle: How Service Automation and Bots Drive Real ROI
11
minutes
·
3 years ago
Épisode 1 - Gina Clarkin : Tout ce que les clients ont besoin de savoir dès maintenant
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