The Chief Customer Officer Human Duct Tape Show
Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth.Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations. customerbliss.com
🎧 Podcast episodes
Listen to 245 episodes
48
minutes
·
1 year ago
Assess Your Customer Experience Consistency and Stay Inspired in Your Work
55
minutes
·
1 year ago
Enhancing CX Initiatives Within a Bureaucracy? Learn How to Leverage Opportunities
44
minutes
·
1 year ago
Enhance Customer Experience Through Employee Engagement and Culture Development
42
minutes
·
1 year ago
Be Deliberate With Your CX: Create Excellence and Know What the Customer Wants
54
minutes
·
1 year ago
To Improve B2B Customer Experience, Solidify Your Employee Experience and Internal Culture
49
minutes
·
1 year ago
5 Ways to Earn Customer Growth with Fred Reichheld (Creator of the NPS Management System)
48
minutes
·
2 years ago
Improving Customer Experience in the Food and Quick Service Restaurant Industry
47
minutes
·
2 years ago
Your Customer Success Needs to be a Key Indicator of Your Organization's Success
45
minutes
·
2 years ago
Don't Underestimate the Importance of the Human Element in Your Business Operations and Processes
45
minutes
·
2 years ago
Do They Come Back For More? 6 Steps for Creating Repeat Customers from Shep Hyken
38
minutes
·
2 years ago
CX Leadership: Are You Willing to Be Authentic, Have Difficult Conversations, and Break Silos?
46
minutes
·
2 years ago
The Value of Fostering and Maintaining Relationships with Customers in the Travel Industry
39
minutes
·
2 years ago
The Importance of Taking a Phased Approach to Improving Customer Experience in Healthcare
35
minutes
·
2 years ago
Leveraging Leadership Empathy, Communication, and Flexibility at Bank of America
55
minutes
·
2 years ago
How LEGO Continues to Focus on the Customer Experience in Brick & Mortar and Digital
52
minutes
·
2 years ago
5 Leadership Secrets for Innovating Your Products and Services from Chip Bell
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