Horst Schulze is famous for being the visionary co-founder of the Ritz-Carlton and Capella hotel groups. They are two brands that set the bar for luxury service, and yet, Horst will tell you, his vision of luxury depends on employees how share that vision and feel a true sense of purpose to deliver it every day.
The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders
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63
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3 years ago
Ep. 165: Horst Schulze | Behind the Luxury, a Human Purpose
Horst Schulze, co-founder of the Ritz-Carlton and Capella hotel groups, explains why a true sense of purpose is essential for employees delivering ultra-luxurious customer service.Similar podcasts
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