To provide perspective on the impact of Covid-19 in South America, Rob talks with Luiza Mattos, a Bain & Company partner based in São Paulo, Brazil. Luiza is one of Bain's customer experience, Net Promoter System and Results Delivery leaders, and she recently researched how consumers in South America have been spending their time since the start of the pandemic. She also discusses the strategies companies in the region are using to make sure their customers and employees feel connected and supported.
The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders
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22
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2 years ago
Ep. 178: Luiza Mattos | Covid-19: The View from Brazil
Bain Partner Luiza Mattos discusses how the pandemic is affecting customer and company behavior in Brazil, where Covid-19 cases are still rising.Similar podcasts
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