Darrell Rigby believes passionately that Agile is the future. “I do believe that this is the way that companies will be run going forward." His biggest fear, though, is that "there’s a lot of Agile that’s being done wrong. If we don’t fix that, then Agile is likely to turn into the next management fad.” Coauthor of a new book, Doing Agile Right, Darrell leads Bain & Company's Agile practice. He joined me to discuss how, when done right, Agile creates a culture obsessed with customer satisfaction.
The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders
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50
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2 years ago
Ep. 182: Darrell Rigby | Agile Is Not Just a Method, It’s a Mindset
The surest sign that Agile is working comes when an entire organization demonstrates an obsession with customer satisfaction.Similar podcasts
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