“Love” isn’t a word you often hear in business. It seems to run counter to the calculated numbers and tedious plans crafted in many boardrooms. But in his new book Winning on Purpose: The Unbeatable Strategy of Loving Customers, Fred Reichheld, a Bain fellow and creator of the Net Promoter system of management, makes it clear: Loving your customers is the key to continued success.
The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders · 32 minutes · 1 year ago
Ep. 192: Fred Reichheld | Customer Love: Not Always Easy, But Always RightFred Reichheld explains why loving your customers is the surest road to long-term success.
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