The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders · 42 minutes · 10 months ago

Ep. 198: Barbara Higgins | Lighting a Path to Success in Low-Engagement Industries

In this episode, Barbara Higgins, former chief customer officer of Duke Energy, and Rob Markey discuss what customer loyalty in the utility industry looks like as well as Barbara's strategies

🇬🇧 EN Business Management & Marketing

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48 minutes · 10 months ago

In this episode, Barbara Higgins, former chief customer officer of Duke Energy, and Rob Markey discuss what customer loyalty in the utility industry looks like as well as Barbara's strategies and techniques to cultivate lasting trust.

If you’d like to provide feedback on the show, please fill out our survey here.

If you’d like to learn more about Barbara Higgins, you can find her on LinkedIn.

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