The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders · 36 minutes · 9 months ago

Ep. 200: Ilenia Vidili | Customer-centricity Can Make the World a Better Place

In this episode, , a customer-centricity adviser and author of , and discuss why connecting to customers means understanding what they value. When companies use their voice to stand up for s

🇬🇧 EN Business Management & Marketing

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41 minutes · 9 months ago

In this episode, Ilenia Vidili, a customer-centricity adviser and author of Journey to Centricity, and Rob Markey discuss why connecting to customers means understanding what they value. When companies use their voice to stand up for something they truly believe in or to advance and improve society, customers notice.

If you’d like to provide feedback on the show, please fill out our survey here.

If you’d like to learn more about Ilenia Vidili, you can find her on LinkedIn.

Order Ilenia's book here.

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