Client Horror Stories

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Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.
šŸ‡¬šŸ‡§   EN Business Management
Client Horror Stories

šŸŽ§ Podcast episodes

Listen to 45 episodes
That time when you just want to complete a project but cultural differences get in the way so you end up abandoning the project halfway through (with Colin Duff)
60 minutes Ā·

That time when you just want to complete a project but cultural differences get in the way so you end up abandoning the project halfway through (with Colin Duff)

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That time when you performed a routine investigation only to find out that the billing error was close to $40 million dollars (with Sam Drauschak)
52 minutes Ā·

That time when you performed a routine investigation only to find out that the billing error was close to $40 million dollars (with Sam Drauschak)

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That time when you thought you landed your miracle client and ended up in the depths of courtā€™s hellā€¦ (with Ameet Khabra)
54 minutes Ā·

That time when you thought you landed your miracle client and ended up in the depths of courtā€™s hellā€¦ (with Ameet Khabra)

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That time when you thought youā€™d receive a whole box of fully functional goodies but get slapped with the reality that you arenā€™t part of their inner circle to deserve it (with Irina Poddubna
55 minutes Ā·

That time when you thought youā€™d receive a whole box of fully functional goodies but get slapped with the reality that you arenā€™t part of their inner circle to deserve it (with Irina Poddubna

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That time when youā€™ve been working your butt off for a project but your client decides to disappear off the face of the earth because he can no longer afford to pay (...) (with Sherrilynne St
42 minutes Ā·

That time when youā€™ve been working your butt off for a project but your client decides to disappear off the face of the earth because he can no longer afford to pay (...) (with Sherrilynne St

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That time when your client had a meltdown about her bridal look and you ended up not getting paid (with Kelsey Knutson)
50 minutes Ā·

That time when your client had a meltdown about her bridal look and you ended up not getting paid (with Kelsey Knutson)

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That time when your client forgot to disconnect her Facebook and Instagram accounts but you unintentionally saw spicy ā€œteaā€ from her DMs (with Anika Jackson)
54 minutes Ā·

That time when your client forgot to disconnect her Facebook and Instagram accounts but you unintentionally saw spicy ā€œteaā€ from her DMs (with Anika Jackson)

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That time when your client wanted to retire early, but his wife was spending $8k a month while he spent only $2k (with Robert Persichitte)
52 minutes Ā·

That time when your client wanted to retire early, but his wife was spending $8k a month while he spent only $2k (with Robert Persichitte)

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That time when you stepped in to put out the fires in a project, only to have the head of the project play matches and throw gasoline everywhere (with Mark Herschberg)
51 minutes Ā·

That time when you stepped in to put out the fires in a project, only to have the head of the project play matches and throw gasoline everywhere (with Mark Herschberg)

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That time when your client didnā€™t pay his bill, and you ended up getting a 1000 word text from his new wife instead (with Matt Davis)
50 minutes Ā·

That time when your client didnā€™t pay his bill, and you ended up getting a 1000 word text from his new wife instead (with Matt Davis)

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That time when your client and his business partners just assumed that each of them know what to do to build a high-rise building (with Jeremy Streten)
58 minutes Ā·

That time when your client and his business partners just assumed that each of them know what to do to build a high-rise building (with Jeremy Streten)

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That time when your client was super happy to get a negative headline on UKā€™s biggest tabloid because to them, itā€™s still brand exposure (with Divya Patel)
44 minutes Ā·

That time when your client was super happy to get a negative headline on UKā€™s biggest tabloid because to them, itā€™s still brand exposure (with Divya Patel)

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That time when your client was upset about why she was in a small podcast, that only got 10,000 downloads for her episode (with Tom Schwab)
58 minutes Ā·

That time when your client was upset about why she was in a small podcast, that only got 10,000 downloads for her episode (with Tom Schwab)

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That time when a customer frequently visits your workplace and uses the ā€œquality controlā€ card to eat free cupcake samples (with Braden Cadenelli)
78 minutes Ā·

That time when a customer frequently visits your workplace and uses the ā€œquality controlā€ card to eat free cupcake samples (with Braden Cadenelli)

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That time when the web guy suddenly went MIA because heā€™s going through an existential crisis (with Timi Orosz)
62 minutes Ā·

That time when the web guy suddenly went MIA because heā€™s going through an existential crisis (with Timi Orosz)

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That time when you were too nice to a client so a 15-page website snowballed into a 150 + page one (with Ari Krzyzek)
56 minutes Ā·

That time when you were too nice to a client so a 15-page website snowballed into a 150 + page one (with Ari Krzyzek)

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That time your client complained about your slow response time, a week after you met him in the hospital during your radiotherapy (with Rachel Brenke)
57 minutes Ā·

That time your client complained about your slow response time, a week after you met him in the hospital during your radiotherapy (with Rachel Brenke)

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That time when you worked for a client in the funeral business and ended up being ghosted yourself (with Liz Wilcox)
42 minutes Ā·

That time when you worked for a client in the funeral business and ended up being ghosted yourself (with Liz Wilcox)

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That time you were hired to remotely create a Shopify store, yet ended up setting up your clientā€™s store, in a mall, at midnight (with Nick Janetakis)
34 minutes Ā·

That time you were hired to remotely create a Shopify store, yet ended up setting up your clientā€™s store, in a mall, at midnight (with Nick Janetakis)

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That time your inexperienced client turned into an influencer sommelier in less than 2 months (with Rick Schirmer)
55 minutes Ā·

That time your inexperienced client turned into an influencer sommelier in less than 2 months (with Rick Schirmer)

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That time your client who was too good to be true was, in fact, too good to be true (with Dimitri Constantine)
59 minutes Ā·

That time your client who was too good to be true was, in fact, too good to be true (with Dimitri Constantine)

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That time getting ā€œcomfortable with uncomfortable conversationsā€ was the key to managing your startup (with Kison Patel)
80 minutes Ā·

That time getting ā€œcomfortable with uncomfortable conversationsā€ was the key to managing your startup (with Kison Patel)

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That time your client threatened to fire you if you didnā€™t deliver a surprise demo, months before the due date (with Andrew Kemendo)
51 minutes Ā·

That time your client threatened to fire you if you didnā€™t deliver a surprise demo, months before the due date (with Andrew Kemendo)

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That time your cowboy mounted shooting client ripped his tax return in half in front of you (with Liz Farr)
54 minutes Ā·

That time your cowboy mounted shooting client ripped his tax return in half in front of you (with Liz Farr)

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That time you had to develop two apps a day, every day, for a 19-years-old boss (with Ben Nuttall)
36 minutes Ā·

That time you had to develop two apps a day, every day, for a 19-years-old boss (with Ben Nuttall)

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That time you poured your heart into your moonshot, but ended up burning down 3 acres of Stanford University (with Mark Jacobsen)
52 minutes Ā·

That time you poured your heart into your moonshot, but ended up burning down 3 acres of Stanford University (with Mark Jacobsen)

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That time your teenage idol hired you to manage their show, then makes you learn not to meet your heroes the hard way (with James Hush)
65 minutes Ā·

That time your teenage idol hired you to manage their show, then makes you learn not to meet your heroes the hard way (with James Hush)

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That time your company had you working 36 hours straight, then took away your bonus (with Violet Femm)
59 minutes Ā·

That time your company had you working 36 hours straight, then took away your bonus (with Violet Femm)

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That time your offhand joke became the embarrassing headline in the press (with Scott Kveton)
35 minutes Ā·

That time your offhand joke became the embarrassing headline in the press (with Scott Kveton)

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That time your wonderful client was growing fast and doing great, then mysteriously shuts down overnight (with Bonnie Rothman)
28 minutes Ā·

That time your wonderful client was growing fast and doing great, then mysteriously shuts down overnight (with Bonnie Rothman)

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That time your client believed that advertising was a magic solution, but still micromanaged the magician (with Collin Slattery)
61 minutes Ā·

That time your client believed that advertising was a magic solution, but still micromanaged the magician (with Collin Slattery)

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That time your mentor gifted you his house in his will, but removed you from it when you asked him for the money he owed you (with Will Rico)
62 minutes Ā·

That time your mentor gifted you his house in his will, but removed you from it when you asked him for the money he owed you (with Will Rico)

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That time your agency was hired only to prevent the partner who hired you from getting fired (with Anthony Highman)
56 minutes Ā·

That time your agency was hired only to prevent the partner who hired you from getting fired (with Anthony Highman)

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That time your boss cared only about spending the clientā€™s whole ad budget (with Rachel Smith)
52 minutes Ā·

That time your boss cared only about spending the clientā€™s whole ad budget (with Rachel Smith)

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That time your client was so smoothly turning into your BFF, you didn't realize he had made up all his investors (with Jess McCarter)
49 minutes Ā·

That time your client was so smoothly turning into your BFF, you didn't realize he had made up all his investors (with Jess McCarter)

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That time your client needs you to make them $1 million in six months but will only pay you to work Thursday afternoons (With Paul Stephenson)
73 minutes Ā·

That time your client needs you to make them $1 million in six months but will only pay you to work Thursday afternoons (With Paul Stephenson)

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That time your client wanted you to sleep your way to the top of Googleā€™s search results (with Josh Silverbauer)
61 minutes Ā·

That time your client wanted you to sleep your way to the top of Googleā€™s search results (with Josh Silverbauer)

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That time your client sent a ā€œFUā€ email to the guy youā€™re negotiating with--at the very moment you closed a win-win deal with him (with Will Haire)
28 minutes Ā·

That time your client sent a ā€œFUā€ email to the guy youā€™re negotiating with--at the very moment you closed a win-win deal with him (with Will Haire)

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That time your client was really your clientā€™s clientā€™s clientā€™s client (The Telephone Game) (With Stephanie Schwab)
45 minutes Ā·

That time your client was really your clientā€™s clientā€™s clientā€™s client (The Telephone Game) (With Stephanie Schwab)

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That time you cursed at the man who sponsored the 2008 Beijing Olympics after going all-out to pitch him (with F.M. Byers)
42 minutes Ā·

That time you cursed at the man who sponsored the 2008 Beijing Olympics after going all-out to pitch him (with F.M. Byers)

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That time you got your desperate friend a job and he destroyed your company's work (with Roger Parent)
60 minutes Ā·

That time you got your desperate friend a job and he destroyed your company's work (with Roger Parent)

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That time your client-win-of-the-year sues you for most of the contractā€™s value (with Jason Pittock)
66 minutes Ā·

That time your client-win-of-the-year sues you for most of the contractā€™s value (with Jason Pittock)

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That time you were ghosted by a client after their 48-hours emergency launch (with Manar Hussain)
57 minutes Ā·

That time you were ghosted by a client after their 48-hours emergency launch (with Manar Hussain)

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That time your client had a pizza party just to announce heā€™s hiring your employees (with Chris Johnston)
54 minutes Ā·

That time your client had a pizza party just to announce heā€™s hiring your employees (with Chris Johnston)

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That time your clientā€™s software died at the launch party, after they ignored all your scaling suggestions (with Artur Maklyarevsky)
101 minutes Ā·

That time your clientā€™s software died at the launch party, after they ignored all your scaling suggestions (with Artur Maklyarevsky)

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