Creating Disney Magic

Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
Creating Disney Magic

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Listen to 475 episodes
Take Advantage of Information
15 minutes

Take Advantage of Information

Pay Attention to People
11 minutes

Pay Attention to People

Be Relentless About Details
15 minutes

Be Relentless About Details

Make a Good First Impression
11 minutes

Make a Good First Impression

Manage Like a Mother
25 minutes

Manage Like a Mother

Find Out What Your Team Needs
18 minutes

Find Out What Your Team Needs

Enforce Your Training
19 minutes

Enforce Your Training

Let's Talk About Introverts
17 minutes

Let's Talk About Introverts

Working Through Anxiety
36 minutes

Working Through Anxiety

Invest in Relationships
21 minutes

Invest in Relationships

How to Handle a Non Performer
16 minutes

How to Handle a Non Performer

Hiring Someone for Their First Job
16 minutes

Hiring Someone for Their First Job

Building a Culture from Scratch
15 minutes

Building a Culture from Scratch

The Power to Make Positive Change
19 minutes

The Power to Make Positive Change

Soft Skills for Technical Teams
17 minutes

Soft Skills for Technical Teams

Working with Multiple Generations
15 minutes

Working with Multiple Generations

Training New Leaders
18 minutes

Training New Leaders

Work on What's Important Now
14 minutes

Work on What's Important Now

Creating Magic Mastermind Recap
16 minutes

Creating Magic Mastermind Recap

Invest in Yourself
16 minutes

Invest in Yourself

Get Ahead of Your Problems
17 minutes

Get Ahead of Your Problems

Use Training to Make Progress
16 minutes

Use Training to Make Progress

Working with Disengaged Employees
18 minutes

Working with Disengaged Employees

The Magic of Helping Others
35 minutes

The Magic of Helping Others

How to Grow Your Small Business
25 minutes

How to Grow Your Small Business

Rethink Job Titles
16 minutes

Rethink Job Titles

Offer to Help the Right Way
15 minutes

Offer to Help the Right Way

Handle Difficult Situations Fast
14 minutes

Handle Difficult Situations Fast

Focus Your Strategy
14 minutes

Focus Your Strategy

Get Ahead by Being Nice
17 minutes

Get Ahead by Being Nice

What Do You Do With What You Learn
15 minutes

What Do You Do With What You Learn

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