Customer Experience (CX) Management
This is a podcast series by Prof. Anders Gustafsson and Assoc. Prof. Carlos Velasco, at BI Norwegian Business School, about topics related to customer experience (CX) management.Hosted on Acast. See acast.com/privacy for more information.
soundcloud.com
🎧 Podcast episodes
Listen to 45 episodes
39
minutes
·
1 month ago
Risk perception, social norms, and food in the context of customer experiences
39
minutes
·
1 month ago
E36 - Risk perception, social norms, and food in the context of customer experiences
63
minutes
·
1 month ago
The role and impact of digital transformations on the customer experience
63
minutes
·
1 month ago
E35 - The role and impact of digital transformations on the customer experience
Similar podcasts
CX Confessions: The Customer Experience Show
Your customers crave human connection — to be part of a community — and brands that forge meaningful relationships with their customers thrive. But harnessing the power of connection across multiple digital interactions is harder than ever. In this show, we get some of the sharpe...
CX Show: Conversations on Customer Experience
The CX Show is Glia's podcast on Customer Experience. In each episode, we'll be speaking to senior business leaders to understand the importance and influence of the customer experience on overall business success.
Customer Experience Goals with the CX Goalkeeper
It's all about Customer Experience, Innovation, Business & Digital Transformation and Leadership.
It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment.
Don't waste your time looking for the “right” resources (e.g. latest insights, best practices, method...
CX For CXOs: Customer Experience, MarTech and Digital Truths
From digital transformation to customer experience to MarTech, marketing is increasingly complex with data and technology at the centre. But it is still about human experience and brand experience. There’s an infinite number of ways that brands interact with customers today and t...
The CX Leader Podcast with Steve Walker | A resource for customer experience leaders
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more busi...
Customer Experience Talks
The Institute of Customer Experience Management (ICEM - https://icem.ehl.edu/) has been launched at Ecole hôtelière de Lausanne in September 2020 with the vision of becoming the leading CX research institute in the field of hospitality and service.
ICEM works at the intersection...
Customer Experience Leaders
We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pando...
Customer Experience Radio
Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get...