Customer Experience Leaders
We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot' customer feedback.
customerexperienceleaders.com
🎧 Podcast episodes
Listen to 64 episodes
48
minutes
·
3 years ago
Putting ‘care’ back into healthcare experiences | Clinic Mastery, CEO, Ben Lynch
45
minutes
·
3 years ago
How to remove friction 😖 and improve customer loyalty 📈 | Friction, Author, Roger Dooley
43
minutes
·
3 years ago
Why an obsession with quality really matters | Gelato Messina, Founder, Nick Palumbo
44
minutes
·
4 years ago
How to raise prices and keep customers happy! | ProfitWell, Co-Founder and CEO, Patrick Campbell
56
minutes
·
4 years ago
SPECIAL: Let's end survey hell and make feedback delightful! | RateIt, Founder & CEO, Michael Momsen
56
minutes
·
4 years ago
SPECIAL: Let's end survey hell and make feedback delightful! | RateIt, Founder & CEO, Michael Momsen
39
minutes
·
4 years ago
What do B2B customers actually value? | Bain & Company, Partner, Eric Almquist
39
minutes
·
4 years ago
What do B2B customers actually value? | Bain & Company, Partner, Eric Almquist
43
minutes
·
4 years ago
How to handle complaints like a pro | Telephone Doctor, President, Nancy Friedman
36
minutes
·
4 years ago
How to break the rules for better results! | Customer Experience Rockstar, James Dodkins (Part 2)
22
minutes
·
4 years ago
How to create ROCKSTAR CX 🎸⭐🤘 | Customer Experience Rockstar, James Dodkins (Part 1)
39
minutes
·
4 years ago
How to manage CX in a crisis | Volkswagen Group Australia, Chief Customer Officer, Jason Bradshaw
42
minutes
·
4 years ago
Customer loyalty programs… do they actually work? | Customology, General Manager, Michael Barnard
34
minutes
·
4 years ago
How to create a customer journey map in 6 steps | CX Journey, Founder and CEO, Annette Franz
28
minutes
·
4 years ago
The secret to hiring great people | Sunlite Mitre 10, Managing Director, Steven Czeiger
37
minutes
·
4 years ago
Improve your CX 10x with these hacks from a CX PRO | Customer Experience Professional, Dan Fine
50
minutes
·
4 years ago
What the heck is "brand citizenship" and why you need to care! | Do Good, Author, Anne Bahr Thompson
44
minutes
·
5 years ago
How bots can delight customers | ABC News, Mobile Product Manager, Craig McCosker
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