Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs. drjosephm.podbean.com
🎧 Podcast episodes
Listen to 500 episodes
4
minutes
·
1 month ago
How to Profit from Employee and Customer Love - Staying on the Path Less Traveled
3
minutes
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2 months ago
Pause, Reflect and Learn – How Looking Back Actually Helps You Surge Forward
3
minutes
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2 months ago
How to Deliver Customer Experience Excellence in 2023 - Invest in Artificial Intelligence
4
minutes
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3 months ago
Being Present Means More than Presents - How to Absolutely Delight in Holiday Moments
5
minutes
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3 months ago
You Need to Deliver Extraordinary Customer Experiences - Now More Than Ever
4
minutes
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4 months ago
Have You Emerged Stronger Through Adversity? Four Evidence-based Lessons for Growth
4
minutes
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4 months ago
Bring on the Service Professionals? It’s Time to Supplement Mainstream Self-Service
5
minutes
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4 months ago
Don’t Just Solve Problems! How to Actually Reconcile Relationships With Compassion
4
minutes
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5 months ago
Being a Fred (or Davide) - Leveraging Passion to Actually Ensure Customer Loyalty
5
minutes
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5 months ago
What Would your Customers Actually Say? Mustering Courage to Observe the Truth
4
minutes
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5 months ago
PODCAST - Was Your Mother Right? Classic Wisdom at the Heart of Customer Success
5
minutes
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6 months ago
PODCAST: Make Customer Breakdowns into Breakthroughs - How to Embrace Service Shortcomings
3
minutes
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6 months ago
PODCAST: Choose your Attitude, It’s Showtime - How to Actually Care for Every Customer
5
minutes
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7 months ago
PODCAST: How to Crush Signature Moments - The Art of Subtly Delighting Customers
3
minutes
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7 months ago
PODCAST: Are You Catching the Big Fish? Colorful Ways to Delight Every Customer
4
minutes
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8 months ago
PODCAST: One of the Most Asked Questions: How Customer Experience Leaders Really Win
4
minutes
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8 months ago
PODCAST: Customer Psychology - How to Enhance Experiences and Boost Sales
3
minutes
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9 months ago
PODCAST: Do You Want People to Repurchase? Become a Confidence Building Business
3
minutes
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9 months ago
PODCAST: Know Your Customers - How to Seize Opportunities and Engage Loyalty
4
minutes
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10 months ago
PODCAST: How to Actually Win Customers - Move Astonishingly and Brazenly Fast
4
minutes
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10 months ago
PODCAST - Cut the Clutter: How to Create Customer Delight By Making Less More
3
minutes
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10 months ago
PODCAST - Do You Want More Business Success? Here Are 6 Steps for Sparking Customer Value
3
minutes
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10 months ago
PODCAST: Winning the Customer Experience - How to Drive Customer Loyalty and Referrals
3
minutes
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10 months ago
PODCAST: Top of Heart Not Top of Head? Sparking Delight Across Every Customer Experience
4
minutes
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11 months ago
PODCAST: Customer Satisfaction vs Delight? Make the Choice for Business Survival
5
minutes
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11 months ago
PODCAST: Are You in the Delight Business? How to Mix Pleasure into Every Customer Experience
4
minutes
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11 months ago
PODCAST: Stick the Landing - How to Use the Peak End Theory to Amaze Customers
3
minutes
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1 year ago
PODCAST - Will You Still Love Me Tomorrow? How to Guide Customers Through Transitions
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