Doing CX Right with Stacy Sherman
Stacy Sherman shares customer experience (CX) leadership best practices and interviews business experts to provide actionable tips so you gain a competitive advantage beyond price. You'll learn about leading effectively to retain engaged employees who deliver customer excellence, workforce trends, marketing, and experience management to succeed in a world run by human hearts and AI robots. It's all merging. We have a lot to learn together.Besides helping you thrive and innovate in business, you’ll also hear personal stories, challenges overcome, and lessons learned to inspire you to show up as your best self and create better experiences for others. You have a CX job, whether you realize it or not, so start Doing CX Right.
About Stacy Sherman:
Award-winning keynote speaker, podcaster, author, and advisor on a mission to inspire better customer experiences so that REAL loyalty, connections, and satisfaction exist globally. View Stacy's bio, blog, videos, Forbes articles, and more at DoingCXRight.com DoingCXRight.com
🎧 Podcast episodes
Listen to 91 episodes
36
minutes
·
3 weeks ago
76. Insights from Saturday Night Live About Customer Loyalty with Wally Feresten
33
minutes
·
1 month ago
75. The Hook Model - Unlocking the Secrets of Customer Engagement with Nir Eyal
33
minutes
·
1 month ago
The Hook Model - Unlocking the Secrets of Customer Engagement with Nir Eyal
34
minutes
·
1 month ago
74. Expert Insights on Improving Customer Experience in the Contact Center Industry with Peter Ryan
32
minutes
·
1 month ago
73. Marketing & Customer Experience Trends From A CMO Executive Lens with Jackie Yeaney
31
minutes
·
1 month ago
72. "Stopping The Stupid" For Better Customer Experience Outcomes Over Outputs with Anthony Coppedge
10
minutes
·
2 months ago
69. The Revolutionary Power of CX, Social, and Influence Marketing with Mark Schaefer
10
minutes
·
2 months ago
The Revolutionary Power of CX, Social, and Influence Marketing with Mark Schaefer
33
minutes
·
2 months ago
68. How to Avoid Dangerous Assumptions about Your Customer with Zach Pousman
32
minutes
·
3 months ago
67. Fireproof Strategies To Lead Teams And Thrive Through Disruption with David Hollenbach
31
minutes
·
3 months ago
66. Differentiating Customer Service vs. Customer Experience and Trends with Max Ball
25
minutes
·
3 months ago
65. Improving Customer Service Results Through Empowered Agents with Sean Hawkins
33
minutes
·
4 months ago
64. Creating Fun In The Workplace For Better Customer Experience with Rick Bonds
34
minutes
·
4 months ago
63. Customer Service Communication Habits To Break with Leslie O' Flahvan
34
minutes
·
4 months ago
63. Customer Service Communication Habits To Break with Leslie O' Flahavan
31
minutes
·
4 months ago
62. Becoming an Unforgettable Customer-Centric Company with Jeanne Bliss
36
minutes
·
5 months ago
60. Journey Mapping Techniques To Put Customers At The Center Of Your Business With Kerry Bodine
35
minutes
·
5 months ago
58. Creating memorable & personalized customer experiences at scale with David Wachs
33
minutes
·
5 months ago
57. Leading Experience Management During Uncertain Times with Bruce Temkin
35
minutes
·
6 months ago
56. Creating a Frictionless Organization & Better Customer Experience with Bil Price
33
minutes
·
6 months ago
55. Building A Winning Customer-Centric Organization The Right Way with Annette Franz
35
minutes
·
6 months ago
54. Hooked On Customers: Habits of Legendary Customer-Centric Companies with Bob Thompson
29
minutes
·
6 months ago
53. Leadership Advice and Why Equality Matters with Catherine Sugarbroad
34
minutes
·
7 months ago
51. Driving Positive Outcomes During CX Day, Customer Service Week & Beyond
31
minutes
·
7 months ago
49. Both/And Thinking: Embracing Conflicts to Solve Your Toughest Problems with Wendy Smith
32
minutes
·
9 months ago
44. Recruiting & Hiring Best Practices For Customer Success with Sam Brenner
39
minutes
·
9 months ago
43. Improving Customer Journeys With Employees As Heroes with Ian Golding
28
minutes
·
10 months ago
39. Breaking Silos and Harnessing Data to Improve Customer Experiences with Celia Fleischaker
34
minutes
·
10 months ago
37. Maximizing Employee & Agent Engagement To Deliver Customer Excellence with Rob Stewart
34
minutes
·
10 months ago
37. Maximizing Employee & Agent Engagement To Deliver Customer Excellence with Rob Stewart
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