The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how companies can keep customers coming back. baincompany.libsyn.com
🎧 Podcast episodes
Listen to 217 episodes
49
minutes
·
2 months ago
Ep. 208: Jason Barro | NPS Prism: The Source for True, Deep NPS Insights
47
minutes
·
4 months ago
Ep. 205: Zack Anderson | Bringing the Elusive Promise of Personalization to Life
45
minutes
·
5 months ago
Ep. 204: Evan Siegel | Why Helping Banking Customers Change Their Mindsets Builds Lifelong Loyalty
38
minutes
·
6 months ago
Ep. 202: Carolyn Saunders | Customers Want to Be Heard: Can You Use Feedback to Build Relationships?
36
minutes
·
7 months ago
Ep. 200: Ilenia Vidili | Customer-centricity Can Make the World a Better Place
48
minutes
·
8 months ago
Ep. 199: Jon Picoult | Great Customer Experience Begins with Knowing What Customers Value
42
minutes
·
8 months ago
Ep. 198: Barbara Higgins | Lighting a Path to Success in Low-Engagement Industries
26
minutes
·
11 months ago
Ep. 193: Fred Reichheld | Customer Love: Go Big, or Go Home: Understanding the Power of “Big NPS”
32
minutes
·
1 year ago
Ep. 192: Fred Reichheld | Customer Love: Not Always Easy, But Always Right
31
minutes
·
1 year ago
Ep. 191 Darci Darnell | Ping-Pong Tables Don’t Inspire Employees, Real Autonomy Does
43
minutes
·
1 year ago
Ep. 190: Maureen Burns | In Business, Good Guys and Gals Really Do Finish First
28
minutes
·
1 year ago
Ep. 187: Tony Wells | Maintaining a Resilient and Customer-Focused Culture
31
minutes
·
1 year ago
Ep. 185: NatWest Group's Paul Smith | Recovering the Spirit of Customer-centricity
41
minutes
·
1 year ago
Ep. 184: Caliber Collision's Steve Grimshaw | Restoring Customers to the Rhythm of Their Lives
42
minutes
·
2 years ago
Ep. 183: Lori Cobb | Give Customers a Voice in Powering Your Company’s Operations
35
minutes
·
2 years ago
Ep. 181: UPS Capital's Mark Robinson | How Agile Turns Customer Feedback into Fast Fixes
29
minutes
·
2 years ago
Ep. 180: Wharton's Peter Fader | The Right Actions and Metrics to Grow Customer Value
45
minutes
·
2 years ago
Ep. 177: General Stanley McChrystal | Leadership in a Crisis Is about Connection and Trust
30
minutes
·
2 years ago
Ep. 175: Roger Martin | Want to Increase Shareholder Value? Focus on Customers Instead
26
minutes
·
2 years ago
Ep. 174: Theta Equity’s Dan McCarthy | Investors Need to Know: What’s Your Customer Worth?
43
minutes
·
2 years ago
Ep. 173: Theta Equity’s Dan McCarthy | Now There’s a Way to Link Customer Behavior to Share Price
36
minutes
·
2 years ago
Ep. 172: UniCredit's Francesco Vercesi | With Agile, Customer Experience Improvements Never End
37
minutes
·
3 years ago
Ep. 171: Gillian Tett of the Financial Times | Stop Busting Silos; Instead, Make Them Work for You
39
minutes
·
3 years ago
Ep. 170: Airbnb’s Raj Sivasubramanian | Will Customers Really Leave Feedback via Video?
42
minutes
·
3 years ago
Ep. 168: American Express's Luis Angel-Lalanne | Uncovering Customer Insights Beyond the Score
64
minutes
·
3 years ago
Ep. 162: Uber's Troy Stevenson | The Human Side of Uber’s Digital Customer Experience
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