In this weeks podcast Dr. Michelli looks at 3 trending examples that pit the efficiencies of robotics and artificial intelligence against human service delivery. He also challenges listeners to "add value" through humanity and "ease" through automoation...
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
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3
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6 years ago
The Future of Customer Service: Human Intelligence (HI) or Artifical Intelligence (AI)
In this weeks podcast Dr. Michelli looks at 3 trending examples that pit the efficiencies of robotics and artificial intelligence against human service delivery. He also challenges listenersSimilar podcasts
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