A decade ago, when Roger Martin was dean of the Rotman School of Management at the University of Toronto, he called for a shift away from the business world’s focus on maximizing shareholder value to a new era in which value for customers and the value of customers would take primacy. He called it “The Age of Customer Capitalism.” His work had a profound impact on my thinking. Very few leaders have been able to act on his vision, but now, a decade later, the era of customer capitalism that he predicted is finally dawning.
The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders
·
30
minutes
·
3 years ago
Ep. 175: Roger Martin | Want to Increase Shareholder Value? Focus on Customers Instead
Ten years ago, Roger Martin predicted a new type of capitalism. He’s about to be right.Similar podcasts
ATTRACT MORE CUSTOMERS TO YOUR BUSINESS
Steve D explains the market-leading digital marketing strategies and techniques with his 30+ years experiences and many stories that will educate and inspire you, as we learn together. Be sure to shoot Steve D a email or any questions messages at [email protected] God...
Proven Marketing Tips to Increase Sales!
At Glenn Marketing Agency, we understand that many business owners have not allocated a budget for marketing and advertising, so we provide you with free tips on all things digital marketing! Use these strategies to see an increase in your sales!
How To Own More Property & Increase Your Portfolios Value
Want to own more property or add value to the property you own? We explore strategies that allow you to increase and add value to your property portfolio. We talk about dual occupancy property, subdivision, building & renovations. Our experts property advisors share his personal...
Consumer Focus with Martin Newman
Consumer Focus is a podcast about empowering positive change for consumers and brands. Consumer Focus is hosted by Martin Newman, a champion for putting the consumer at the heart of all aspects of customer facing business. An expert, keynote speaker and advisor on customer-centri...
The BannerSeason Podcast - Create Raving Fans and Build Lifetime Customer Value
Welcome to BannerSeason's podcast, Marketing to Build Lifetime Customer Value & Raving Fans. On this show, you will learn to stop focusing on acquiring new business and start focusing on building relationships with your current customers. We will cover topics such as relationship...
Increase My Small Business
Increase My Small Business is here to provide you with business help and maintenance through business mentoring. You can find business plan tips, consulting business plan samples and much, much more. Visit us at www.increasemysmallbusiness.com and on Facebook or call toll free 1-...
Value-Able The Podcast: with Roger Montgomery
Reinventing the way you invest. How to value the best stocks and buy them for less than they’re worth.
Comments (0)