Get Out of Wrap - Contact Centre Chat
There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre.Perhaps still an industry with a negative perception externally, the reality is very different & very positive.
This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are.
I’ll be chatting to people who know their stuff and are doing great things.
This podcast is independent and a proud supporter of Naomi House/Jacksplace Childrens Hospice.
getoutofwrap.com
🎧 Podcast episodes
Listen to 159 episodes
56
minutes
·
2 months ago
#155 Tim Farrell of Direct Line - Chatbots - Digital Engagement & Customer Experience
39
minutes
·
2 months ago
#153 Jake Gardiner chats about how best to use technology in your contact centre
42
minutes
·
4 months ago
#143 Erica Farmer of Quantum Rise chats about how her recent experience of delivering a TedX talk
55
minutes
·
8 months ago
#130 Phil Jordan - Head of Contact Channel Automation & Self Service @ Homeserve chats conversational AI
47
minutes
·
8 months ago
#129 Richard Gregory of Odigo chats vulnerable customers, employees and technology
57
minutes
·
9 months ago
#126 Guy, Matt and Leigh from Cactus Search come on and chat BPO's & James Bond
56
minutes
·
11 months ago
#117 Chris Rainsforth of The Forum chats about development, learning and much more.
38
minutes
·
1 year ago
#113 Alexandra Fus - CX Professional - Learning Enthusiast & Operations Manager at Valoris
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